Frequently Asked Questions (FAQs)
Welcome to AmazPrime! 💫
We’ve collected the most common questions to make your shopping smooth and stress-free.
If you need more help, just reach out—we’re happy to assist.
🛍️ Orders & Payments
Q: How do I place an order?
A: It’s super easy! Browse products, pick your favorite, click Add to Cart, and proceed to Checkout. Fill in your details, choose a payment method, and you’re done.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been packed yet, yes! Contact our support team quickly and we’ll do our best to help.
Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and other secure online payments.
Q: Are prices inclusive of taxes?
A: Yes, all prices already include GST and applicable taxes—no hidden charges.
🚚 Shipping & Delivery
Q: What are the shipping charges?
A: Shipping is FREE on orders above ₹147. A small fee may apply for smaller orders.
Q: When will my order arrive?
A: Most orders are delivered within 3–7 working days depending on your location.
Q: Can I track my package?
A: Absolutely! Once your order is shipped, we’ll send you a tracking link by email/SMS.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return items within 10 days of delivery if they are unused and in original packaging.
Q: How do I return a product?
A: Go to My Orders, select the item, and click Return. Follow the steps or contact us if you need help.
Q: When will I get my refund?
A: After we receive and check the product, refunds are processed within 5–7 business days.
🌟 Product Quality
Q: Are the products genuine?
A: Yes! We only source from trusted sellers and brands to ensure 100% authentic products.
Q: What if I receive a damaged or wrong product?
A: Don’t worry—contact us with a photo within 48 hours, and we’ll arrange a replacement or refund.
👤 Account & Security
Q: Do I need an account to shop?
A: Yes, creating an account helps you track orders, save addresses, and manage returns easily.
Q: I forgot my password. What now?
A: Click Forgot Password on the login page and follow the email instructions to reset it.
Q: Is my personal information safe?
A: Absolutely. We use secure servers and encryption to keep your data private.
💡 Other Questions
Q: Do you ship internationally?
A: Currently, we deliver across India. International shipping will be announced soon!
Q: Can I use coupon codes?
A: Yes! Apply valid coupons at checkout to enjoy extra savings.
Q: How can I contact support?
A: Visit our Contact Us page or email us at [your email]. We usually reply within 24 hours.