At shop.amazprime.com, customer satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
1. Return Period
- You have 30 days from the date of purchase to request a return.
- After 30 days, we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition as you received it.
- The item must be in its original packaging.
- You must provide a valid proof of purchase (invoice or order receipt).
3. Items Not Eligible for Return
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines).
- Personal care, intimate, or sanitary products.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Downloadable software or digital products.
- Health and hygiene-sensitive items.
4. Partial Refunds (if applicable)
- Books with visible signs of use.
- Opened CDs, DVDs, video games, vinyl records, or software.
- Items not in original condition, damaged, or missing parts not due to our error.
- Items returned after 30 days.
5. Refund Process
- Once your return is received and inspected, we will notify you via email.
- If your return is approved, your refund will be processed and credited back to your original payment method within a few business days.
6. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account.
- Contact your credit card company (processing may take time).
- Contact your bank (processing times vary).
If you still have not received your refund, please contact us at support@amazprime.com.
7. Sale & Discounted Items
- Only regular-priced items may be refunded.
- Sale or discounted items cannot be refunded.
8. Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, please contact us at support@amazprime.com and send your item to our return address.
9. Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of your return.
- If the gift was sent to the buyer, the refund will be issued to the original purchaser.
10. Shipping for Returns.
- Return shipping costs are non-refundable and are the responsibility of the customer.
- If approved for a refund, original shipping costs will be deducted.
- For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
11. Need Help?
If you have any questions about our Returns & Refunds Policy, please contact us at: